Customer reviews
Lovely piece of Glass and Costumer Service
Review by C. P. on 23.01.2024 00:23:39( 5 / 5 )
This is why Astroshop is my favourite Astronomy Retail Shop in the entire Europe!
Beside of having a great variety of products such is this, the costumer service provided is an example. About six months ago I've decided to acquire this filter to my collection of astronomy glasses, with the hopes of start my comet hunting journey beside the astrophotrography work that I've been doing. The options where Lumicon and Baader, and since I was already a costumer of Baader products, the filter seemed to be the best choice, and it was! I'm super pleased with him! It delivers the two Swand C2 bands as advertized!
Problem was: The shipping servie of my country is the worst of the worst and they lost about two packages with the order made through Astroshop. This is the part that the costumer service of the retail store is important on this review! The portuguese branch in my country took care of the situation after I talked with Joao Martins, and after a few arranjments, I had the opportunity to have this filter as well my order completed! This is an exemple of service that we costumers are looking for.
I can say that Nimax GmbH group have a faithfull costumer here and the portuguese Astroshop branch is an exemple for the company itself.
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